- Our Policy
effective Escalation that helps you to increase customer base
Our six-point complaint process
- 1. Complaint registration through official channels
- 2. Acknowledgement of the complaint
- 3. Initial review by the support team
- 4. Resolution attempt by the concerned department
- 5. Customer confirmation
- 6. Formal closure of the complaint
- How we handle Compliant
Our Escalation process
If you are not satisfied with the initial resolution:
- First level escalation: Grievance handling officer
- Second level escalation: Senior management review
- Resolution timeline: Within 7 working days
- Regular updates during the process
- Final decision as per applicable laws and regulations
01
Email Complaint
Email on info@vfsindia.in, once the complaint recived, We started to resolve it.
02
Acknowledge
We understand the issue and start to resolve as soon as possible.
03
Solution
We give you proper solution to your issue